As cleaning is a very competitive, margin-driven industry that needs to push its professionalism and its skills, an investment in training will see improvement in staff performance and productivity, says Careerforce business development consultant Penny Barrett.
In the competitive world of cleaning, promoting your workforce’s professionalism and skills can be key to organisational success.
That’s because an investment in professional development boosts the level of your workforce, and in turn, raises the reputation and profitability of your business.
And when workplace training provides existing staff with opportunities to pursue new career pathways within the organisation, employers can capitalise on the wealth of knowledge held by experienced employees.
Encouraging your cleaning staff to explore professional development opportunities can help motivate and engage staff by recognising their skills and capabilities.
This is important in an industry characterised by high staff turnover, as organisations that demonstrate a commitment to workplace development are much more likely to attract and retain quality staff.
Industry Training Organisation (ITO) Careerforce supports cleaning industry employers to deliver a range of professional development opportunities for their general cleaning staff, team leaders and supervisors.
With our suite of NZQA-approved qualifications designed with consultation with industry, employers and Building Services Contractors NZ, Careerforce works closely with employers to ensure cleaning staff are recognized for their existing skills and competencies.
At the core of our REAL approach to training is the understanding that your cleaners are already experienced. And by recognising those existing skills and knowledge, we can match staff with an appropriate training programme, while ensuring they feel respected and motivated.
One of the most popular qualifications within the cleaning sector is Careerforce’s New Zealand Certificate in Cleaning (Level 2 and 3), with the Level 3 programme offering optional strands in Specialist Cleaning and Supervision.
By learning new specialist cleaning skills, your staff can help the organisation expand its scope and services to get that competitive edge, while the supervision qualification is ideal for those experienced cleaners who want to gain the valuable skills and knowledge to be able to lead a team of cleaners.
The development of the cleaning industry business qualifications means there are now clear career pathways for those who want to take on a team leader, managerial or administrative role in their organisation.
As cleaning is a very competitive, margin-driven industry that needs to push its professionalism and its skills, an investment in training will see improvement in staff performance and productivity, which goes a long way in boosting organisational reputation.
That’s because trained cleaners commit fewer mistakes, which make them efficient and more productive. For commercial cleaning companies, productivity and efficiency can lead to client satisfaction and increased profitability.
Increasingly, large organisations such as councils and District Health Boards are seeking to engage cleaning companies with formally qualified staff, highlighting the need for employers to invest in professional development within their workforce.
This first appeared in the May issue of INCLEAN NZ