OCS outlines strategy at first trans-Tasman conference

OCS ANZ hosts first trans-Tasman conference following integration of Australian and New Zealand businesses.

OCS ANZ has outlined its strategic plans for Australia and New Zealand at its first trans-Tasman conference.

The facilities management and services company held its annual conference in Nelson, New Zealand, with Australian delegates in attendance for the first time following the integration of the Australian and New Zealand businesses.

“This year has been a challenge but it has also been an important year for the 5600 people across Australia and New Zealand,” said Gareth Marriott, who was appointed to the newly created role of managing director for Australia and New Zealand in January.

In New Zealand, OCS is the largest hygiene, facilities management and cleaning company, employing more than 4600 staff.

OCS NZ has more than 4000 clients across 9300 sites, with its key sectors including aviation, government, healthcare, aged care, education, retail and commercial.

Some of its major clients include The Warehouse Group, Westfield, Christchurch Council, Auckland Airport and Air New Zealand.

This year OCS NZ and its hygiene division Cannon New Zealand anticipates between 8-10 per cent revenue growth following a 5.3 per cent increase in revenue to more than $145 million in 2017.

The company also grew its branch network this year, opening two new sites in Albany (North Auckland) and at Auckland Airport, taking its total network to 25.

Former Spotless executive Darren Boyd, who was appointed in March to spearhead OCS Australia’s local growth strategy, said Australia is tracking solidly following the integration of the two business earlier this year.

“Over the past six months we have rebuilt the team, stabilised the business and we’re starting to win back the hearts and minds of staff and customers. There’s still work to do but we’re heading in the right direction,” Boyd said.

“It’s now very much about bringing the brand to life. The key element for us is getting people to understand what we stand for and what we’re trying to deliver.”

Operating in Australia since 1998, OCS delivers a range of services to businesses throughout Australia including commercial cleaning, hygiene washroom services, waste management and asset maintenance.

The company has more than 1000 staff working across Sydney, Queensland, Victoria and Perth at more than 200 offices, shops, warehouses and airports.

According to Boyd key markets for Australia include aviation, government, education, retail and healthcare, with OCS globally set to roll out a standalone healthcare division. OCS Australia also plans to introduce bundled services and explore how innovative solutions such as robotics can be implemented into the service offering.

“We decided as an Australian business that we’re more than just a cleaning business. In the Australian marketplace we must broaden our service scope.”

In September 2018, OCS Australia opened two offices in Melbourne and Perth and is currently looking for an office site in Brisbane.

“We’re putting ourselves back on the map. We want to focus on areas such as Queensland, South Australia and Victoria which are untapped markets for us.”

The three-day conference concluded with OCS’ annual gala awards, where Australian and New Zealand team members and suppliers were recognised.

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