Sustainable cleaning consultancy, Fresh Green Clean, has rebranded as HPC Solutions as part of its transition to a new company, High Performance Cleaning Solutions.
Bridget Gardner, who founded Fresh Green Clean in 2006 when green cleaning was in its infancy in Australia, said the name change launches an exciting new era for the company.
“We are seeing ‘green cleaning’ shift from a niche marketing term, toward doing business in a smarter, more sustainable and responsible way,” Gardner said.
Gardner said the term ‘High Performance Cleaning’ (HPC) sums up this growing professionalism, defined as ‘performing measurably healthier, more sustainable, ethical and hygienic cleaning practices’.
Through FGC’s work, Gardner said she has observed first-hand how challenging high performance cleaning can be to implement, especially when engaging a part-time workforce with high turnover rates, limited English skills, and minimal cleaning experience.
“Our clients needed solutions that guaranteed their cleaners knew how to use effective, efficient processes and deliver consistent standards, even when working unsupervised in multiple sites.”
According to Gardner HPC Solutions offers a more streamlined business model. For example, instead of multiple standalone services, HPC Solutions has three targeted packages design to help clients deliver greater efficiency and consistency, increase worker engagement and innovation, and prevent risk and ensure compliance.
Each package comprises a step-by-step program and a combination of solutions, including cleaning plans, manuals, training workshops and auditing tools.
Another key change is systemisation. All the solutions are structured on the same HPC Criteria Framework and CAL model (Cleaning Activity Levels), developed by Gardner.
“This structure enables us to fully customise the program’s tools and manuals for each cleaning service, by mapping their products and practices used for each cleaning task into logical workflows.”
HPC Solutions also offers a library of step-by-step images, which are used to create pictorial, colour-coded ‘task sheets’ in the customised cleaning manuals.
Face-to-face management training will always remain an essential component of the HPC Solutions packages, for teaching managers about the HPC aims and to facilitate decision-making.
However, in January 2020, HPC Solutions will transition the cleaning manuals into an online training program.
These online manuals will be “micro-learning systems”, tailored to each organisation, and accessed by their staff via mobile devices as needed.
Embedded with diagrams, photos and videos, each customised task sheet will be linked to relevant HPC learning ‘nuggets’.
Depending on the content selected, the organisation’s online program will be used to reinforce behaviour change, induct cleaners, provide on-the-job training tools, and educate building users.
For the risk prevention and compliance package, HPC Solutions assesses the cleaning methods against the HPC Criteria, then audits their conformance and performance onsite.
Priorities for 2020
The HPC Solutions is designed for organisations that employ cleaning personnel and need to deliver consistent methods and high standards across their portfolios.
Gardner said the company’s top priority for 2020 is to embed and road-test the online program with some leading cleaning companies and organisations that manage in-house services.
“I am so excited about this new direction. We are already seeing how this program empowers cleaning personnel and adds value to the vital role they play in keeping people and environments healthy.”
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